Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: When you signup to our app via Google, we collect your email and profile information accessible through the Google Authentication API.
• User Content: We collect messages, images, and information you provide when using our Service, including photos of your space for interior design rendering.
• Usage Information: We collect information about how you interact with our Service, including the frequency and duration of your use, render counts, and feature usage.
• Device Information: We collect information about the device you use to access our Service, including device type, operating system, and browser type.
• Payment Information: We use third-party payment processors (DoDo Payments) to handle transactions. We do not store full credit card numbers on our servers. We retain billing address, last-4 digits of payment methods, and transaction history for receipts and fraud prevention.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Generate AI interior design renderings based on your photos
• Process payments, manage subscriptions, and handle billing inquiries
• Respond to your requests and provide customer support
• Send you Service-related notifications, including billing reminders and plan changes
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms of Service and Fair Usage Policy
• Comply with our legal obligations

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us provide and improve our Service, including hosting, AI processing, analytics, and payment processing providers.
• AI Model Providers: Your uploads and prompts are sent to third-party AI providers to generate outputs. Their handling of your content is governed by their own terms and privacy policies.
• Compliance with Laws: We may disclose your information if required by law, regulation, or valid legal process, or to protect our rights, property, or safety.

4. Data Retention

We retain your information according to the following schedule:

• Active accounts: Account data, User Content, and render history are retained indefinitely while your account remains active.
• Canceled subscriptions: Content and render history are retained indefinitely after cancellation, until you request deletion of your data.
• Deleted accounts: Personal data is purged within 30 days of account deletion. Anonymized usage statistics may be retained for product improvement.
• Billing records: Transaction history is retained for 7 years for tax and legal compliance obligations.
• Usage logs: Server logs and usage analytics are retained for 90 days for debugging and abuse detection.

5. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Objection to certain processing of your information
• Data portability
• Withdrawal of consent (where processing is consent-based)

To exercise these rights, please contact us at hello@vibe3d.ai. We will respond within 30 days.

6. Data Security

We take reasonable administrative, technical, and organizational precautions to protect your personal data and User Content. However, no online service can guarantee absolute security. We use HTTPS for all data transmission, encrypt data at rest where feasible, and require our vendors to process data only for authorized service purposes.

7. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us to have it removed.

8. International Transfers

Your data may be processed on servers located in other countries by our hosting and AI processing providers. By using the Service, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, and sending a notice to your registered email. Your continued use of the Service after changes constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: hello@vibe3d.ai